About Us
OnBrand Merchandise is an independent promotional merchandise business focused on delivering high-quality, well-managed branded solutions for some of the UK’s leading organisations.
We combine industry expertise, strong supplier partnerships, and a hands-on, detail-driven approach to deliver merchandise that works — not just looks good. Everything we do is centred around client experience, reliability, and results.
Culture matters to us. We are a close-knit, hardworking team who take pride in doing things properly. We believe in transparency, accountability, and building long-term partnerships with our clients and suppliers. As the business continues to grow, we remain laser-focused on consistency, quality, and being a dependable extension of our clients’ teams.
About the Role
We are looking for an experienced Sales & Production Coordinator to join our busy team in High Wycombe.
This is a varied, fast-paced role that would suit someone with at least 2 years’ experience within the promotional merchandise industry on the distributor side, who enjoys managing multiple projects and delivering an excellent client experience.
You will be responsible for coordinating the full lifecycle of branded merchandise orders — from quotation and artwork approval through to production, delivery, and post-order follow-up. Acting as a key point of contact, you will liaise closely with clients, suppliers, and internal stakeholders to ensure everything runs smoothly, on time, and to specification.
We’re looking for someone who is highly organised, commercially aware, customer-centric, and comfortable working under pressure. Attention to detail is essential, as is the confidence to communicate clearly with people at all levels.
Key Responsibilities
- Project management of branded merchandise campaigns from order to delivery
- Supporting sales with quotations, order confirmations, and client communications
- Creating and issuing purchase orders, sales orders, and related documentation
- Managing supplier relationships, production timelines, and stock availability
- Coordinating artwork files and approvals between clients and suppliers
- Updating and maintaining industry CRM systems with accurate customer and project information
- Arranging deliveries, tracking shipments, and resolving delivery queries
- Ensuring internal processes, quality standards, and ISO procedures are followed
- Proactively identifying issues and implementing solutions
- Supporting cross-selling and upselling opportunities where appropriate
- Requesting client feedback upon completion of orders
Skills & Experience
Essential
- Minimum of 2 years’ experience within the promotional merchandise industry, working on the distributor side
- Experience in sales support, account handling, client services, or production coordination
- Hands-on experience using industry CRM systems
- Strong organisational and time management skills
- Excellent attention to detail
- Confident communicator via phone and email
- Ability to prioritise multiple tasks in a fast-paced environment
- Proficient in Microsoft Office (Excel, PowerPoint and Word)
Desirable
- Experience working with UK and overseas promotional merchandise suppliers
- Familiarity with artwork files, branding guidelines, and print processes
- Experience managing complex or multi-line orders
Personal Attributes
- Customer-focused with a strong commitment to service excellence
- Resilient and calm under pressure
- Proactive problem-solver
- Strong relationship builder
- Adaptable and commercially minded
- Takes pride in delivering work to a high standard
Holiday & Benefits
- 20 days annual leave plus bank holidays
- Additional day off for your birthday
- Holiday entitlement increases by 1 day for each year of service
- Supportive, friendly team environment
- Opportunity to grow and develop within a growing business
- Full training and ongoing support, access to the BPMA education program
Our Values
- We do what we say we will do — reliability and trust matter
- We care about quality and detail — because our clients do
- We build long-term partnerships — with clients and suppliers alike
- We work hard and support each other — no egos, just teamwork
- We think responsibly — with sustainability and compliance at the forefront
Candidates can apply via email to craig@onbrandmerchandise.co.uk