The Business
Promo Memento is a fast-growing promotional merchandise business with a global reach and an ambitious future. Although we’re a relatively new business, having launched just a couple of years ago, we’ve grown rapidly by delivering creative, bespoke merchandise solutions for a diverse range of clients and industries worldwide.
Our purpose is simple: to turn moments into mementos. We transform important moments, events and experiences into memorable products that strengthen connections, inspire loyalty and keep memories alive long after the moment has passed.
As we continue to grow, we’re building a team that shares our ambition, creativity and passion for creating experiences that people remember.

The Role
This is an exciting opportunity for an experienced Account Manager within the promotional merchandise industry to join a fast-growing company with a supportive and forward-thinking team.
You’ll be responsible for providing day-to-day account management and administrative support, handling quotes and orders, and ensuring client satisfaction at every stage of the process. The role will involve working closely with clients, suppliers, and the internal team to deliver high-quality branded merchandise on time and within budget.

Key Responsibilities:

· Manage a variety of clients, preparing and processing quotes, purchase orders, and sales orders accurately and efficiently
· Liaise with suppliers to source products, develop client ideas and ensure timely delivery.
· Maintain up-to-date client records and order tracking using internal systems.
· Work collaboratively with the management team to support wider business objectives and project work.
· Assist with new client enquiries and help develop strong relationships to support business growth.
· Attend client meetings, industry events and other site visits when needed.
· Provide general administrative and operational support as required.

About You
We’re looking for a confident and proactive professional who thrives in a fast-paced, customer-focused environment.

Essential Skills & Experience:
· Proven experience in account management within the promotional merchandise industry (3 years experience mandatory).
· Strong organisational and administrative skills with excellent attention to detail.
· Ability to prioritise workload and handle multiple projects, tasks and clients at any one time.
· Confident communicator with the ability to build and maintain strong client relationships.
· Proficient in preparing quotes, managing orders, and coordinating with suppliers.
· Ability to multitask and prioritise workloads effectively under pressure.

Desirable:
· Experience using Promotional Office (industry software) would be a strong advantage.
· Experience with sourcing products and suppliers within the European market.

What We Offer
· Competitive salary (depending on experience).
· Excellent benefits package.
· Company bonus scheme
· Supportive and collaborative working environment.
· Opportunity to grow your career with a rapidly expanding company.

Remote/Hybrid working model (office and home-based), with flexibility for the right candidate.