Join BX Merchandise as an Account Manager – Make a Difference with Every Project!

About BX Merchandise

At BX Merchandise, we’ve been shaking up the promotional merchandise world since 2007. From our vibrant home base in Brixton, London, we deliver standout promotional products and corporate clothing to clients across the globe. What makes us different? Our unwavering commitment to sustainability, innovation, and ethical sourcing – all designed to help our clients smash their Environmental, Social, and Governance (ESG) targets.

We’re proud to partner with some of the world’s most recognised brands, including six Fortune 500 companies, offering creative, high-quality solutions that don’t just tick boxes but truly make an impact. Sustainability is at the heart of what we do. Whether it’s teaming up with Ocean Bottles to transform ocean-bound plastics into premium products or launching our exclusive BX Merchandise Impact Range made from AWARE™ traceable fabrics, we’re paving the way with environmentally friendly solutions that deliver style, substance, and purpose.

The Role

We’re on the hunt for a dynamic and people-focused Account Manager to join our close-knit team. This client-facing role is fast-paced, exciting, and packed with variety. You’ll take charge of everything from initial client enquiries to delivering top-notch products, all while keeping logistics running smoothly and clients smiling. As the go-to person for key accounts, you’ll manage VIP client webstores, source innovative merchandise, and ensure every project meets our high standards. There’s plenty of room to grow with us too, whether that’s stepping into leadership opportunities or honing new skills.

Key Responsibilities

• Build and nurture strong client relationships, becoming their trusted go-to for promotional merchandise needs.
• Manage the full account process, from quotes and artwork approvals to payments and on-time deliveries.
• Take the reins on VIP client webstores, coordinating with web designers, developers, and fulfilment partners.
• Collaborate with global suppliers to source unique, high-quality products that wow clients.
• Drive sales growth by spotting new opportunities and adding value to existing accounts.
• Support the team by mentoring new colleagues, leading client presentations, and contributing to sales meetings.
• Boost our marketing efforts by creating engaging social campaigns, newsletters, and other promotional content.

About You

This role is made for someone with solid promotional merchandise or sales coordination experience who’s ready to level up. If you’re a friendly, detail-driven self-starter who loves building client relationships, we’d love to hear from you!

What You’ll Bring to Team

• At least 2+ years’ experience in the promotional merchandise industry.
• Solid knowledge of branding, print methods, and production processes.
• Impressive organisational skills and a sharp eye for detail.
• Fluent English with excellent communication and interpersonal skills.
• Confidence to lead client meetings and collaborate with the team.
• Experience with CRM systems (bonus if you’ve used Workbooks), Microsoft Office, and Adobe Creative Suite.
• A passion for managing multiple projects and thriving in a fast-paced environment.

Why You’ll Being Part of BX Merchandise

• Competitive salary: Earn a starting salary of £30,000 per year.
• Plenty of time off: Enjoy 28 days of annual leave, including bank holidays, to recharge and relax.
• Plan for the future: We’ve got you covered with a solid pension scheme.
• Come as you are: Embrace a casual dress code that lets you be comfortable at work.
• Keep growing: Access BPMA-accredited training to sharpen your skills and advance your career.
• Celebrate together: From quarterly team dinners to summer parties and festive celebrations, there’s always something to look forward to.
• Work somewhere exciting: Join a modern, creative, and forward-thinking team in a vibrant environment where ideas thrive.
• Feel supported: Be part of a friendly, open culture with a team that’s got your back every step of the way.

If you’re excited by a role where creativity is celebrated and every day brings something new, let’s chat! Please sent your CV to paulina@bxmerchandise.com or call us on 02077370315.