About Navillus
Navillus is a unique, innovative, award-winning branded merchandise company with a vibrant team serving a UK and global customer base.
Based in the heart of Greenwich, London, we work with prestigious clients to deliver high-quality promotional merchandise and exceptional customer service. Our work spans apparel, technology, sustainable merchandise and a wide range of innovative branded products.
We are looking for an experienced Sales Account Manager to join our team and play an important role in developing our existing client relationships, supporting new business opportunities and helping us continue to grow.
Ideally, you will have previous experience within the promotional merchandise industry and be comfortable working from our Greenwich office.
The Role
This is a varied, hands-on role involving client management, sales support, product sourcing, and project coordination.
You will work closely with new and existing clients, responding to enquiries, developing product ideas, and sourcing merchandise.
Your role will be a key part of a collaborative team, using our project management software to manage enquiries and projects from initial brief through to completion.
Key Responsibilities
● Manage daily enquiries from new and existing clients, providing a responsive and professional service.
● Develop creative merchandise ideas in response to client briefs.
● Research and source new products across apparel, technology, sustainable merchandise and general promotional products.
● Prepare quotations, product proposals and visual presentations.
● Manage client accounts, enquiries, expectations and deadlines.
● Maintain strong relationships with suppliers, including raising purchase orders and monitoring order progress.
● Work closely with the wider sales team to help convert enquiries into orders.
● Attend client meetings, trade events and site visits as required.
● Contribute to team meetings, brainstorming sessions and new marketing initiatives.
● Assist with researching and developing content for company articles and marketing campaigns.
● Create and contribute to social media content promoting innovative and sustainable merchandise.
● Stay up to date with new products, industry developments and emerging trends.
About You
We are looking for someone who is business-minded, organised and genuinely enjoys working with clients.
You will ideally have experience in a customer-facing sales or account management environment, with knowledge of the promotional merchandise industry being highly advantageous.
You’ll be someone who can manage multiple projects and priorities while maintaining excellent attention to detail and consistently high standards of customer service.
Skills, Knowledge & Experience
● Previous experience in sales, account management or customer service, ideally within the promotional merchandise industry.
● Excellent written and verbal communication skills.
● Strong attention to detail and a methodical approach to your work.
● Excellent organisational and time-management skills.
● The ability to prioritise a varied workload and manage multiple clients and projects simultaneously.
● A proactive, solution-focused approach to problem solving.
● Comfortable working independently while also being a collaborative team player.
● Confident dealing with clients, suppliers and colleagues at all levels.
● Good negotiation and commercial skills.
● Excellent IT skills and confidence in learning new systems & software.
● Calm and professional under pressure.
● Flexible, enthusiastic and positive in your approach.
● Reliable, conscientious and committed to delivering consistently high standards.
● Ability to research, identify and develop new business opportunities.
● A genuine interest in developing your own skills and contributing to the continued growth of the company.
What We Offer
● Competitive salary, depending on experience.
● A lively, friendly and energetic working environment.
● Opportunities for professional development and approved industry training courses.
● The opportunity to learn more about the promotional merchandise industry and develop new skills.
● The chance to work with prestigious global clients and a wide variety of exciting projects.
● A bright and spacious office in the heart of Greenwich town centre.
● Excellent transport links, with Greenwich and Cutty Sark DLR stations & Uber Thames Clipper services approximately a five-minute walk away.
● National Rail and Thameslink connections, including London Bridge, which is approximately eight minutes away from Greenwich.
Interested?
If you’re an experienced sales or account management professional looking for your next opportunity within the promotional merchandise industry, we would love to hear from you.
Please send your CV or contact Tamara@print-gifts.com for more information.