About Us

The Merchandise Partnership Limited is a leading branded merchandise provider, delivering
high-quality promotional products and creative solutions to sports clients across the UK and
Europe. We work with some of the largest brands in sport, offering innovative products,
strong service delivery, and trusted global supply chain support.

The Role

We are looking for an experienced and proactive Internal Account Manager to join our team.
This role is ideal for someone with a solid background in the promotional gift industry, who
has worked with overseas suppliers (particularly in China) and understands the demands of
a fast-paced, client-focused environment.

Key Responsibilities

• Manage internal account handling for a portfolio of clients
• Provide day-to-day client support, ensuring agreed service standards are consistently met
• Prepare quotations and process orders using internal systems (e.g., PromoServe / Customer Focus)
• Source new products using available resources and global supplier networks
• Liaise and negotiate with suppliers to ensure best pricing and optimised profit margins
• Coordinate delivery of orders into the warehouse from UK, European, and Chinese suppliers
• Manage delivery schedules and liaise with warehouse/logistics teams to ensure timely fulfilment
• Work closely with our design team to develop compelling merchandise solutions
• Support the implementation of our sales and operations strategy, collaborating across teams
• Highlight service delivery gaps or opportunities and propose improvements
• Provide accurate reporting and maintain up-to-date records in our systems
• Contribute to client and sector development plans in line with business objectives
• Work with the team on pricing strategies to maximise margins
• Represent the business at supplier/client meetings and industry events in the UK/Europe as needed

Essential Experience & Skills

• Proven experience in the promotional merchandise/gift industry
• Experience working with factories in China and coordinating international imports
• Understanding of logistics and fulfilment processes
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication and negotiation skills
• Strong attention to detail and multitasking ability
• Experience using industry systems such as PromoServe or Customer Focus
• Comfortable working independently and collaboratively within a team

What We Offer

• Competitive salary
• 25 days holiday + bank holidays
• Friendly and collaborative team culture
• Opportunities to attend industry events and develop within the business
• A fast-growing company with excellent career development and progression opportunities
• Work-from-home on Fridays
• 4pm finish on Fridays

To Apply

Please submit your CV and a brief cover letter outlining your relevant experience and why you’d be a strong fit for this role. We look forward to hearing from you.