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Make a Complaint

If you would like to complain about the service you have received from a BPMA member, you need to provide us with all the facts.  We will investigate your complaint within 3 days of receiving it, initially by talking with you and the other party on the telephone.  Before we can do this all complaints must be sent by email on this form to the Director General – Gordon Glenister.
Most of our complaints are managed satisfactorily by the BPMA however, occasionally a satisfactory conclusion cannot be reached and we may need to refer the complaint to an independent Mediator to avoid going to court. This service is chargeable.
Where the issue is about print quality, an independent printer is sought for advice. A sample product may be required by the BPMA for assessment. If product quality is an issue, we may seek an independent testing laboratory. These services could, in some instances, be chargeable. This would be advised beforehand.
Please provide us with the following information:

Make a Complaint

Please let us know your name.
Please let us know your email address.
Please let us know your message.
Which code you believe the member has transgressed. Make sure we have copies of Purchase orders and email communication. These can be sent to info@bpma.co.uk

The British Promotional Merchandise Association Charter Patrons

The British Promotional Merchandise Association Brand Patrons

Business Hours

The BPMA offices are open
8 Hours a day

Monday-Friday: 9am to 5pm
Weekend: Closed

Contact Us

Unit 5
Avenue Business Park
Brockley Road
CB23 4EY

Tel: 0203 875 7942

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