Make a Complaint
If you would like to complain about the service you have received from a BPMA member, you need to provide us with all the facts. We will investigate your complaint within 3 days of receiving it, initially by talking with you and the other party on the telephone. Before we can do this all complaints must be sent by email on this form to the Director General – Gordon Glenister.
Most of our complaints are managed satisfactorily by the BPMA however, occasionally a satisfactory conclusion cannot be reached and we may need to refer the complaint to an independent Mediator to avoid going to court. This service is chargeable.
Where the issue is about print quality, an independent printer is sought for advice. A sample product may be required by the BPMA for assessment. If product quality is an issue, we may seek an independent testing laboratory. These services could, in some instances, be chargeable. This would be advised beforehand.
Please provide us with the following information: